Senior Healthcare Managed IT Services:

Why Silver Linings Technology is Better Than Standard IT Companies

Silver Linings Technology, is a leading provider of managed IT services for healthcare organizations including Assisted Living, Long-Term Care, Skilled Nursing, and Senior Living Communities. We've been at the forefront of providing unparalleled managed IT and consulting services since 2012. We specialize in managing IT solutions, installing and monitoring surveillance systems, and providing strategy consulting services, all backed by a responsive IT helpdesk. At Silver Linings Technology, we understand that your success hinges on hassle-free IT operations. We aim to provide you with the tools and technical support necessary to streamline daily tasks, meet critical deadlines, input data effortlessly, and engage with residents and their families efficiently and purposefully.

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Industry Experience Makes the Difference

Silver Linings Technology has provided managed IT services for senior healthcare communities since 2012. Our clients include Post Acute Healthcare, Skilled Nursing Facilities, and Senior Living Communities. Our commitment to quality goes beyond technical expertise; we invest in continuous education for our technicians, equipping them with up-to-date knowledge to serve you better. Our hiring approach focuses on training technicians to operate as an extension of your team, emphasizing customer service and a deep understanding of your unique needs.

  • Compliance Expertise: We understand the intricacies of HIPAA, CMS, and other patient data and relevant regulations and can help ensure your facility is compliant and protected from costly penalties.
  • Industry-Specific Solutions: Our tailored solutions support the unique demands of electronic health records (EHR) and resident management systems. With experience in PointClickCare, Vitals, MatrixCare, Yardi, Aline, and other specialized software, we focus on optimizing the tools that matter most to you.

Specialized Services

  • Emergency Preparedness:  We offer years of experience developing disaster recovery and business continuity plans tailored to the senior living and healthcare industry.
  • Cybersecurity Focus:  We understand the specific threats facing senior living and healthcare facilities and can implement robust security measures.
  • Caregiver Support: We provide IT security training and support specifically designed for caregivers, ensuring they can effectively use technology to enhance patient care.

Risk Mitigation

  • Reduced Downtime: We have a proven track record of minimizing system disruptions and ensuring continuity of care.
  • Data Protection: We utilize advanced security measures to protect sensitive patient information.
  • Compliance Assurance: By staying up to date on industry regulations, we help prevent costly fines and penalties.

Improved Efficiency

  • Streamlined Operations: Our experience can help optimize workflows and improve operational efficiency.
  • Technology Integration: We specialize in seamlessly connecting your EHRs, resident management systems, and communication tools for smooth, cohesive operations. Our expertise with platforms like PointClickCare, Vitals, MatrixCare, Yardi, Aline, and other key software allows us to fine-tune the systems that support your daily workflows.
  • Business Savvy: We approach each project with the mindset that your business is our business, aligning technology solutions with a clear focus on long-term value and strategic growth. With a CIO-level perspective, we design, evaluate, and justify technology solutions that not only meet your operational needs but also drive meaningful business benefits, helping you achieve your goals effectively
  • One-Stop Shop: We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, website management, maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
  • Proactive: Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7/365 to identify issues and address them BEFORE they become problems, rather than putting out fires.
  • Comprehensive Project Management: Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
  • No Geek Speak: You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
  • 100% Satisfaction Guarantee: We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.

Unique IT Challenges

Unlike many businesses, the Senior Living and Senior Care industry has unique challenges when it comes to managing its information technology needs and demands. Below are just a few areas that communities have listed as their biggest concerns when it comes to managing their IT needs.

1

Compliance with Healthcare Regulations. HIPAA (Health Insurance Portability and Accountability Act) requires strict data security and privacy measures to protect resident health information. Senior living facilities need to ensure their IT systems meet these guidelines.

2

Supporting a Mix of Old and New Devices. Facilities may use a mix of older medical equipment and newer technologies for resident care and communication. This can create compatibility issues and complicate IT support.

3

Cybersecurity Threats Targeting Vulnerable Residents. Senior citizens and healthcare facilities are often targets of scams, phishing, and cyberattacks, putting sensitive patient data, personal information, and financial assets at risk. We understand the critical need for vigilance and robust cybersecurity measures to protect residents' information and ensure their safety and privacy.

4

Lack of In-House IT Expertise or Current IT is Spread Thin. Many facilities operate on tight budgets, often without dedicated IT staff or with teams managing multiple locations, stretched thin across daily demands. By partnering with us in a full-service or co-managed capacity, your team can focus on strategic initiatives and the bigger picture while we handle day-to-day maintenance and troubleshooting, ensuring smooth, reliable operations.

5

Data Security and Privacy Concerns. Beyond HIPAA, senior living facilities also handle a lot of sensitive data about their residents' care. They need secure systems to prevent data breaches and protect resident and patient privacy.

Our Managed Services Model

To Learn more about our service offerings listed below.

Managed IT Services for Healthcare

You can have peace of mind when you put your IT support needs in your hands. Never worry about extensive downtime again with our 24/7 monitoring services.

Co-Managed IT Services

Co-managed I.T. is a customized set of ongoing I.T. services, to support companies with an existing IT Department.

Security & Compliance

We monitor and managed your security in real time to ensure the protection of the systems, data, and operations and help insure HIPAA compliance.

Managed Cloud Computing

We offer management of your cloud resources and infrastructure including migration, maintenance, and optimization of the cloud platform.

IT Help Desk

Our help desk technicians are responsible for quickly resolving technical issues and ensuring the smooth running of your IT operations.

Network Security

We incorporate protection for users, locations, data, devices, and applications in your network and may include firewalls, intrusion detection and prevention systems.

IT Service Continuity Management

Contingent IT is a program we developed that uses us as your dedicated backup IT support, built to keep senior living organizations prepared for any scenario. Contingent IT provides proactive measures to align IT with your business goals, helping your leadership confidently navigate worst-case situations.

Features include monthly strategic planning, password management and validation, standby CIO availability, IT audit assistance, and quarterly board updates. Ensure your team has a reliable extension to keep operations running smoothly, no matter what.

Cloud Based Business Communications

Business Communications is an integration of various enterprise communication tools, such as voice calling, video conferencing, and instant messaging into a single system to improve collaboration and productivity.

See What Our Client's Are Saying About Us

"My team and I have nothing but positive feedback about Silver Linings Technology. I want to note their persistent follow-up efforts, quality of information, and direction provided by Help Desk support."

Matthew Thornton CEO
Proveer Senior Living

"I have worked with SMarndt since the beginning of Senior Risk over 10 years ago. They have been instrumental in developing and maintaining our websites including the learning management system, and reference library. They have really helped us differentiate ourselves from our competition and streamline our work."

Jay Stowers, CPCU, ARM Owner/Managing Partner
Senior Risk, LLC

"Steve and his team have been our go to resource for Technology Leadership for years. Their skillset, guidance and proactive approach has been a huge advantage to our office by cutting costs, keeping us compliant, and aiding us with using technology more efficiently in the workplace. We look forward to our continued partnership with Silver Linings Technology well into the future."

Scott Hines Vice President and CFO
Medicalodges, Inc.

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Call us today at 360-450-4759 or click the button below and we'll show you how cloud computing can provide operational cost savings and enhanced solutions to your healthcare delivery.

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